Results defined before they are measured
Indicators, measurement methods and data sources are co-designed with you at the outset, then reviewed every month. Results are never defined unilaterally.
EXPERTISE AS A SERVICE
Teams embedded in your organisation.
The whole Group behind them.
Staff augmentation, with a results commitment. Our consultants join your teams, your tools and your rituals; behind them, an expert core and Synelia’s entire pool of expertise guarantee quality, continuity and your autonomy.
A DIFFERENT KIND OF STAFF AUGMENTATION
You don’t hire profiles. You get results.
Traditional staff augmentation supplies resources: people and hours on site, while the risk stays with the client. With Expertise as a Service, we commit to what matters: deliveries on schedule, verified quality, guaranteed continuity and growing autonomy for your teams.
You steer the what and the when. We guarantee the how: quality, skills, continuity… and we plan for our own dispensability.
THE MODEL
An on-site team,
never on its own.
Behind every consultant, an expert core available on demand and the Group’s entire pool of expertise.
01Your environmentYou steer the product
Your business teamsYour toolsYour agile ritualsYour code repository
02The Synelia on-site teamEmbedded in your squads
DevelopersArchitectsQADevOpsData & AIPO · Scrum Masters
03The expert coreAccountable for results
Architecture validationCode reviewsContinuous trainingInterim coverConsistency across teams
04The Group’s pool of expertiseAvailable on demand
200+ expertsAI-augmented software factoryProven standards and components
TWO FOUNDING PRINCIPLES
What changes
everything else.
Your autonomy, not your dependence
Source code in your hands, documentation updated with every increment, operations handover from day one. Reversibility is an ongoing deliverable, not an exit clause.
Quality does not depend on individuals
Enforceable standards, systematic reviews by the expert core, a fully tooled delivery pipeline: quality is built in, not hoped for.
THE COMMITMENT EQUATION
Capacity × scope
= results.
Any addition to scope is a trade-off: extra capacity or a new deadline. Handover and documentation are part of delivery, never an adjustment variable.
CAPACITY
A right-sized team
On-site consultants, expert core, AI-augmented software factory.
SCOPE
A prioritised backlog
Prioritised by you, approved in committee, dependencies identified.
RESULT
Committed milestones
Measured jointly, assessed as we go, never at the end of the contract.
RESULTS, MEASURED
Four dimensions,
one monthly dashboard.
Delivery
Milestones and roadmap met, deliverables signed off with an acceptance report, velocity tracked against the prioritised backlog.
Quality & security
Defect rate, test coverage, security recommendations closed, enforceable Definition of Done.
Availability & continuity
Jointly tracked attendance, guaranteed replacements, service continuity.
Your autonomy
Handover milestones met, operations documentation delivered, autonomy verified before each new scope.
SECURING THE COMMITMENT
Four levers,
on both sides.
Mutual obligations
Availability of your teams, prerequisites and approvals within set timeframes. Any delay is recorded in committee and adjusts the milestone concerned.
Quality upheld by the core
Architectures validated before any development, systematic code reviews, quality checks before every delivery.
Joint measurement
Every variance is assessed as we go: attributable to Synelia, the client or a third party. Never at the end of the contract.
Right to raise alerts
Any risk to results is notified in writing within 48 hours, with its impact. It triggers escalation.
HOW IT UNFOLDS
From launch
to ongoing operations.
When scope is taken over from another provider, an independent baseline assessment sets the starting point and excludes inherited technical debt from the commitment.
Launch & scoping
Kick-off, roadmap approved, governance chosen.
Week 1Current-state review
Assessment of the existing set-up, risks, measurement framework.
Go / no-go decisionIntegration
Access, environments, onboarding into your rituals.
Team operationalRamp-up
First deliverables, dashboards, first handovers.
First milestonesFull capacity
Delivery and support at a steady pace, quality reviews, continuous improvement.
Review & renewalEVERY INCREMENT DELIVERS
Nothing locked in,
everything handed over.
The source codeVersioned in your repository: your property, never held by Synelia.
The API specificationsDocumented and up to date, in standard format.
The documentationTechnical and operational, updated with every increment.
Automated testsUnit and end-to-end, built into the continuous integration pipeline.
InstrumentationPerformance measurement and dashboards per feature.
The acceptance reportEvery deliverable is formally signed off.
SUPPORT & CONTINUITY
A clear boundary,
guaranteed continuity.
L1 / L2 operations: your teams
Trained from day one, with documentation and pair-based support during the first weeks.
Corrective maintenance: Synelia
Defects, non-conformities, vulnerabilities: fixes stay with us, with committed timeframes by severity.
L3 expertise: the core
Complex performance, security or architecture incidents: the centre of expertise steps in on demand, on site if needed.
Resource continuity
Internal talent pool and core on call, guaranteed replacement, interim cover organised by type of absence.
Knowledge continuity
No knowledge held captive by any individual: systematic documentation, pairing, cross-reviews.
Service continuity
On-call for critical incidents, recovery commitments by severity.
GOVERNANCE
Short committees,
time-boxed escalation.
We adapt governance to your organisation: project-based governance, dual governance, single owner, or cross-cutting governance with hands-on oversight for each team.
Daily stand-upEvery day · 15 min
Progress, blockers, immediate actions.
Weekly committeeEvery week
Sprint review, demo, retrospective, planning.
Monthly steering committeeEvery month
Framework indicators, autonomy milestones, risks, decisions.
Strategic committeeEvery quarter
Roadmap, trade-offs, contract changes.
Architecture committeeOn demand
Architecture validation before any implementation.
L0OperationalImmediate
Technical blocker within the sprint, handled at the daily stand-up.
L1Performance management24 – 48 h
Persistent blocker, priority decision required.
L2Technical48 – 72 h
Infrastructure, critical security, blocking architecture issue.
L3Strategic≤ 1 week
Contractual or budget matter, or change of scope.
THEY WORK WITH US THIS WAY
A proven model
with operators and banks.
ORANGE · CÔTE D’IVOIRE, BURKINA FASO, LIBERIA
Optimus was built using this approach
Agile squads per workstream, experts mobilised on demand, four-week cycles: twenty solutions delivered, then rolled out across three subsidiaries.
Read the case study →FREQUENTLY ASKED QUESTIONS
What we are
often asked.
How is this different from traditional staff augmentation?
Traditional staff augmentation commits resources. Expertise as a Service commits to measured results, backed by an expert core accountable for quality and continuity.
Who steers the product?
You do. You express the need, prioritise the backlog and sign off deliverables. We guarantee how the work is done and raise the alert as soon as a risk emerges.
What happens if the scope changes?
Any addition is decided in committee: extra capacity or an adjusted deadline. The commitment stays clear.
What if we are taking over an existing system?
An independent baseline assessment sets the starting point. Inherited technical debt is documented and addressed in a dedicated plan, outside the commitment until it is stabilised.
Who owns the code?
You do. It is versioned in your repository, documented and tested with every increment. You can take back control at any time.
EXPERTISE AS A SERVICE
A programme to accelerate?
Let’s commit to results.
Describe your context, your teams and your deadlines: we will propose a set-up and a measurement framework.
Let’s talk about your programme