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Synelia / Industries

INDUSTRIES

Your constraints.
Our starting point.

Every industry has its own practices, risks and operational imperatives. We start from yours.

01 / TELECOMS

Millions of subscribers,
incidents to resolve in minutes.

Mobile Money distribution, fixed broadband, contact centres, interoperability: we support operators on their most exposed systems, in eight Orange group subsidiaries and beyond.

Optimus · Orange CI, BF, LR →B2B cloud · YAS →OMER · Orange CI & BF →ARIA →AVISO · operations →Orange TV →

Your challenges

  • Managing a distribution network of thousands of points of sale
  • Improving fixed-line service quality and detecting faults before customers do
  • Digitalising sales, self-care and field interventions
  • Absorbing contact centre volumes

Our answers

  • Data-driven management platforms (OMER)
  • Fixed broadband IT systems: ordering, field, quality (Optimus)
  • AI agent for contact centres (ARIA)
  • Mediation bus, interoperability, revenue assurance

Telecoms

Orange
Orange · 8 subsidiaries in Africa
MTN
MTN · Côte d’Ivoire
YAS
YAS · Senegal

02 / BANKING & FINANCE

Core banking is not going away.
But it can no longer stand alone.

Interoperable instant payments, fintechs, compliance requirements: banks must open up without losing control. We build the modern banking IT system layer by layer, as presented to APBEF-CI members in March 2026.

BNI →ONECI Connect →BCEAO interoperability →

Your challenges

  • Operating 24/7 for instant payments
  • Verifying identity and fighting fraud
  • Digitalising processes still on paper
  • Keeping data on national soil

Our answers

  • Monitoring and sovereign high availability
  • Middleware: API management, orchestration, processes, events
  • Identity verified at the source (ONECI Connect)
  • Integration staff augmentation and skills transfer

Banking & finance

BNI
BNI
Bridge Bank
Bridge Bank · Group
Coris
Coris · Holding
Bank of Africa
Bank of Africa
SIB
SIB
BHCI
BHCI
COFINA
COFINA · Group
Banque du Trésor
Banque du Trésor

03 / INSURANCE & SOCIAL PROTECTION

Seamless journeys.
Protected data.

Underwriting, claims, certificates, policyholder relations: we digitalise customer journeys and secure policyholder identity.

ONECI Connect · CNPS pilot →Integration & orchestration →

Your challenges

  • Digitalising the production of policies and certificates
  • Verifying policyholder identity remotely
  • Integrating core systems and partners
  • Protecting sensitive data

Our answers

  • Online underwriting and claims journeys
  • Biometric authentication of policyholders (CNPS pilot)
  • Workflows and systems integration
  • Data and business performance management

Insurance & health

CNPS
CNPS
MUGEFCI
MUGEFCI
MCI Care
MCI Care
Swan Assistance
Swan Assistance
WiAssur
WiAssur

04 / PUBLIC SECTOR

A digital public service,
interconnected and sovereign.

Digital identity, interconnection of government agencies, data sovereignty, service continuity: systems that must earn citizens’ trust.

Transformation · DGAMP →Intranet · BNETD →ONECI Connect →Port Autonome d’Abidjan →

Your challenges

  • Making user identity reliable
  • Interconnecting government agencies’ systems
  • Hosting data under national control
  • Ensuring service continuity

Our answers

  • Digital transformation plans and their implementation
  • Sensitive platforms for ONECI
  • Intranets, mail and document management
  • Custom management software and ERP
  • Sovereign cloud and high availability
  • Access and data security

Public sector & institutions

ONECI
ONECI
ANSUT
ANSUT
CEPICI
CEPICI
BNETD
BNETD
DGAMP
DGAMP · Maritime Affairs
CNAM
CNAM
AMUGA
AMUGA
Port Autonome
Port Autonome · d’Abidjan
VITIB
VITIB
African Union
African Union · AU-IBAR
World Bank
World Bank

05 / INDUSTRY & LARGE ENTERPRISES

Connected operations,
IT systems under control.

ERP, human resources, procurement, performance management: we help large organisations make their management reliable and automate their processes.

Neos Nova →HRIS · Orange Liberia →

Your challenges

  • Reconciling figures that don’t match
  • Automating manual processes
  • Connecting management tools
  • Managing performance

Our answers

  • Odoo implementation and customisation
  • Custom HRIS
  • Process automation and RPA
  • Dashboards and BI

06 / PAN-AFRICAN INSTITUTIONS

Shared information
beyond borders.

Multi-country systems that collect, consolidate and share information for decision-making, at regional or continental scale.

African Union · 55 states →

Your challenges

  • Collecting comparable data across many countries
  • Consolidating and checking quality
  • Raising rapid alerts on critical situations
  • Sharing with authorities and partners

Our answers

  • End-to-end information systems
  • Dashboards and alerts
  • Hosting and operations
  • User training

WHAT COMES NEXT, WE BUILD TOGETHER

Your industry,
your constraints.

Let’s talk about your context: regulation, volumes, legacy systems, teams.

Let’s talk about your project