Repetitive requests overwhelming teams
A large share of inbound calls involve simple requests that can be automated.
EXPERTISE · AI & AUTOMATION
Fewer repetitive tasks.
More time for what matters.
AI agents, knowledge base, process automation and predictive models, connected to your systems and under your control.
WHY NOW
AI is not a gimmick. It is the natural use of the data a modernised IT system produces.
We deploy AI agents that understand, decide, act and learn, connected to your systems: contact centre, campaigns, field support, knowledge base.
With safeguards: every decision logged, human approval for critical operations, data hosted under your control. ARIA, our real-time AI agent platform, is the foundation.
THE CHALLENGES
What we
often hear.
Incidents handled manually
Notifying, compensating and following up thousands of affected customers takes days.
Procedures no one can find
Knowledge sits in documents nobody reads at the right moment.
WHAT WE DO
What we
take on.
Services that combine to fit your context, from scoping to operations.
Conversational agents
Voice, SMS, chat, email: an agent that responds and takes action in the IT system.
- Speech-to-text and text-to-speech
- Escalation to an adviser
Knowledge base
Your procedures, searchable in natural language, with sources cited.
- RAG, vector databases
- Continuous updates
Process automation
Provisioning, complaints, collections, customer onboarding.
- n8n, Camunda
- Connectors to your IT systems
Scoring and classification
Churn risk, customer value, offer eligibility.
- Segmentation
- Targeted campaigns
Anomaly detection
Fraud, incidents, unusual behaviour.
- Real-time models
- Alerts
Trustworthy AI
Governance, traceability and guardrails.
- Human validation
- On-premises or private cloud deployment
OUR APPROACH
How we
work.
Scoping workshop
Priority use cases, required integrations, target KPIs.
1 to 2 daysTargeted pilot
One use case under real conditions, within a controlled scope.
Measured POCMeasurement and iteration
Resolution rate, satisfaction, costs: before and after.
Quantified reviewPhased roll-out
Use case by use case, with skills transfer.
Scaling upWHAT YOU GET
Deliverables
you can verify.
Scope, responsibilities and acceptance criteria are defined during scoping.
Prioritised use casesAnd shared target KPIs.
Pilot under real conditionsWithin a controlled scope.
Before / after reviewBased on measurements.
Roll-out planAnd AI governance.
TECHNICAL ENVIRONMENT
Technologies
we master.
Around thirty open-source and vendor solutions, chosen to fit your context. Technologies are confirmed during scoping.
Models
- Claude
- GPT
- Mistral
- Llama
Voice
- Whisper
- Coqui TTS
- Asterisk
- FreeSWITCH
Knowledge and orchestration
- LangChain
- LlamaIndex
- Qdrant
- n8n
FREQUENTLY ASKED QUESTIONS
What we’re
often asked.
Does our data leave our infrastructure?
Not if you decide otherwise: ARIA can be deployed on-premises or in a private cloud, and models can be hosted locally.
What happens when the AI doesn’t know?
It hands over to a human adviser, along with the context of the conversation. Limits on autonomous action are configurable, and critical operations require human validation.
Where do we start?
With a scoping workshop, followed by a pilot on a high-volume use case such as the call centre or incident management.
GO FURTHER
Expertise
to explore.
GETTING STARTED
A clearly defined
first step.
WHEN TO CALL US
Request volumes overwhelming teams, repetitive tasks, an AI project to secure.
FIRST ENGAGEMENT
Scoping an AI pilot: use case, data, safeguards and success criteria.
INDICATIVE DURATION
3 to 4 weeks
WHAT WE NEED FROM YOU
A business use case, sample data and an identified decision-maker.