Digitalise processes
Digitalisation and automation of administrative processes, human resources management, data for decision-making.
DIRECTORATE GENERAL FOR MARITIME AND PORT AFFAIRS
The digital transformation
of the maritime administration.
A digital transformation plan built with all of DGAMP’s departments — three priorities, seven workstreams, thirty-seven projects — followed by implementation of the workstreams.
THE CONTEXT
A modern, efficient administration serving the maritime economy.
DGAMP wanted to serve its users better, optimise its operations, improve team productivity and transform its services through technology, in a field where security, inspection, seafarers, rescue and ship registration intersect.
Synelia led the assignment end to end: interviews, diagnostic, international benchmarking, transformation plan, prioritisation, governance, then implementation of the workstreams.
THE CHALLENGES
Three objectives
to deliver together.
Coordinate better
Between DGAMP entities, with port authorities, economic players and industry associations.
Strengthen safety and security
Surveillance and prevention, rescue and crisis coordination, cybersecurity, stakeholder awareness.
OUR RESPONSE
What we
built.
More than 70 hours of interviews
With the Inspector General, 12 central directorates, 35 sub-directorates, the inspectorates, regional directorates and districts.
A comprehensive diagnostic
Business processes, existing projects and applications, IT functions under ITIL v4, data location and security.
International benchmarking
Best practices from leading maritime administrations and key success factors.
A transformation plan
Three strategic priorities, seven workstreams and thirty-seven projects, aligned with the macro-processes.
A prioritised roadmap
Fifteen prioritisation criteria and a 2023–2025 high-level schedule.
Governance
Steering committee, control committee, coordination unit and project managers, with change management.
ARCHITECTURE
How
it’s built.
The target plan, layer by layer: each project finds its place between users and the technical foundation.
01Users and partnersThose the administration serves
Shipowners and vesselsSeafarersPort authoritiesEconomic players
02Core business14 projects
RegistrationInspectionsSafety and rescueSeafarersProvident fund
03Cross-functional5 projects
Digital one-stop shopData repositoryData exchangeDashboards
04Collaboration and security8 projects
Mail and EDMWorkflowsUnified communicationsIncident detection
05Infrastructure6 projects
Networks and interconnectionStorage and virtualisationBackupIT service management
THE PLAN
Seven workstreams,
thirty-seven projects.
A 2023–2025 roadmap, prioritised against fifteen criteria, then implemented workstream by workstream.
01
Core technology infrastructure
6 projects
02
Communication and collaboration
4 projects
03
Cybersecurity
4 projects
04
Cross-functional business
5 projects
05
Core business · maritime affairs
14 projects
06
Innovative technologies
2 projects
07
Training, change management and steering
2 projects
WHAT THE PROJECT DELIVERS
Results
in production.
+70 hof interviews with central and regional directorates
7workstreams
37prioritised projects
3strategic priorities
12central directorates interviewed
35sub-directorates
15prioritisation criteria
2023 → 2025roadmap
EXPERTISE INVOLVED
The expertise
behind this project.
WHAT COMES NEXT, WE BUILD TOGETHER
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