Blind monitoring
You discover the outage when a customer complains.
EXPERTISE · PLATFORMS & OPERATIONS
Production deserves
constant attention.
Monitoring, observability, backups, disaster recovery and managed services: we keep your services up and running.
WHY IT’S CRITICAL
When a branch goes down, an employee calls. When a digital service goes down, the customer leaves without a word.
We make your services observable and we run them. Not just “is the server responding?”, but “is the service working for the customer?”: response times, error rates, availability.
As managed services, we commit to service levels that are defined and tracked together.
THE CHALLENGES
What we
often hear.
Backups that are never tested
The backup exists; the restore has never been checked.
Fragmented network access
Fibre, VPN and Wi-Fi authentication managed tool by tool.
WHAT WE DO
What we
take on.
Services that combine to fit your context, from scoping to operations.
Monitoring and observability
Infrastructure, applications and customer journeys.
- Centreon, Zabbix, Prometheus, Grafana
- Uptime Kuma
Logs and traces
Collection and analysis of application logs.
- Elastic Stack, OpenSearch
- Alerts
Backup and restore
Scheduled backups and regular restore tests.
- Veeam
- Tailored retention
Disaster recovery
Business continuity and disaster recovery plans, failover drills.
- DRP and BCP
- Backup site
Authentication and access
Subscriber and user authentication.
- FreeRADIUS, Keycloak
- Fibre, VPN, Wi-Fi
Managed services
Operations, level 2 and 3 support, maintenance under service commitments.
- Service commitments
- Steering committees
OUR APPROACH
How we
work.
Current-state review
Critical services, tools in place, recent incidents.
Service mapMake it visible
End-to-end monitoring, meaningful alerts.
Monitoring dashboardsOperate
Incident handling and maintenance in operational condition.
Service reportsImprove
Incident analysis, preventive actions.
Improvement planWHAT YOU GET
Deliverables
you can verify.
Scope, responsibilities and acceptance criteria are defined during scoping.
Monitoring dashboards and alertsFocused on the service delivered.
Backup policyAnd restore test reports.
Documented and tested DRPWith failover drills.
Periodic service reportsAvailability, incidents, actions.
TECHNICAL ENVIRONMENT
Technologies
we master.
Around thirty open-source and vendor solutions, chosen to fit your context. Technologies are confirmed during scoping.
Monitoring
- Centreon
- Zabbix
- Prometheus
- Grafana
- Uptime Kuma
Logs
- Elastic Observability
- OpenSearch
- Kibana
Continuity
- Veeam
- PostgreSQL HA
- MariaDB Galera
FREQUENTLY ASKED QUESTIONS
What we’re
often asked.
Can you take over the operation of an existing system?
Yes, after a reversibility phase: inventory, documentation, onboarding into monitoring, then a gradual transfer of responsibilities.
What service commitments do you offer?
They are defined with you according to the criticality of each service: coverage hours, response and restoration times, reporting.
Do you use your own tools?
We favour proven open-source tools and adapt to your existing tooling where it is already in place.
GO FURTHER
Expertise
to explore.
GETTING STARTED
A clearly defined
first step.
WHEN TO CALL US
A critical platform to take over, a provider to replace, recurring incidents.
FIRST ENGAGEMENT
A prepared operations takeover: platform audit, transfer plan and service levels.
INDICATIVE DURATION
4 to 6 weeks
WHAT WE NEED FROM YOU
Existing documentation, administration access and incident history.